CANCELLATION & RETURNS

At Velari Privé, customer satisfaction and product quality are our highest priorities. Due to the hygienic nature of our skincare and haircare products, we do not accept returns on products that have been opened, used, or tampered with. This policy helps us maintain the highest standards of safety and quality for all our customers.

In exceptional cases, we may approve a replacement request for products that are damaged, defective, or incorrectly delivered. Once approved, replacement requests are processed within 7–10 business days from the date of approval.

If you receive a damaged, leaking, defective, or incorrect product, please notify us within 24 hours of delivery by emailing our customer support team along with:

• Your Order ID
• Clear photographs of the product and packaging
• A complete unboxing video showing the sealed package, opening process, and product condition

An unboxing video is mandatory for all replacement claims. Requests submitted without an unboxing video may not be eligible for approval.

Once your request is verified, we may arrange a reverse pickup (where service is available). After the returned product passes our quality inspection, we will either:

• Send a replacement product, or
• Issue a refund to the original payment method (if applicable).

Please note:

• Opened, used, or partially consumed products are not eligible for return or refund.
• Products purchased during promotional offers, clearance sales, or special discounts are non-returnable and non-refundable.
• Velari Privé is not responsible for damage caused after successful delivery.
• Returns due to personal preferences, fragrance, texture, colour variations, or change of mind will not be accepted.
• Products damaged due to misuse, improper storage, negligence, or incorrect application are not covered under this policy.
• Refunds or exchanges cannot be provided for allergic reactions or skin sensitivities. We strongly recommend reviewing the ingredient list and performing a patch test before first use.

Approved refunds will be credited to the original payment method within 6–7 business days after the refund is processed. Depending on your bank or payment provider, the credit may take additional time to appear in your account.

Cancellation Policy

Orders placed on the Velari Privé website may be cancelled within 2 hours of placing the order, provided they have not been processed or shipped.

Once an order has been packed or dispatched, it cannot be cancelled.

To request an order cancellation within the permitted timeframe, please contact our customer support team with your Order ID and registered contact details.

If the cancellation request is approved, the refund (if applicable) will be processed to the original payment method within 6–7 business days.

Out of Stock Products

If a product is temporarily unavailable, you can subscribe for stock notifications on the product page. As soon as the product becomes available, you will receive an email notification, allowing you to place your order immediately.

Payments

Velari Privé offers secure and convenient payment options, including:

• Credit Cards (Visa, MasterCard, RuPay)
• Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• Cash on Delivery (Available on eligible orders and locations)

All online payments are processed through secure, encrypted payment gateways to ensure complete protection of your payment information.

Refund Processing

Refunds are processed only after verification and approval by our customer support team.

For cancellations initiated by the customer within the eligible cancellation window, the refund amount may be adjusted for applicable payment gateway charges or transaction processing fees, where permitted.

Velari Privé reserves the right to reject refund or replacement requests that do not meet the conditions mentioned in this policy.

Contact Us

For any questions regarding cancellations, returns, replacements, or refunds, please contact our customer support team:

Email: velariprive36@gmail.com

We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.